Frequently Asked Questions
Expert answers to your common queries about our premium electronics.
Are all products sold at IT Care original and covered by warranty?
Yes, we only sell 100% authentic products. Every electronic device comes with a standard manufacturer warranty, and we provide an additional 12-month IT Care technical support guarantee.
How long does shipping take for laptops and mobile devices?
Standard shipping typically takes 3-5 business days. For major metropolitan areas, we offer express 24-hour delivery on selected high-demand items.
What is your return policy for defective electronics?
We offer a 14-day 'No Questions Asked' return policy for unopened items. If a product is found to be defective upon arrival, we will provide a full refund or a brand-new replacement at no extra cost.
Do you offer technical support for setting up my new hardware?
Absolutely. Our 'Tech-Assist' team is available via live chat or phone from 9 AM to 6 PM daily to help you with initial setup, driver installations, and troubleshooting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer interest-free installment plans through our financing partners for high-value purchases.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our real-time logistics portal.